Our Team of Dedicated Account Specialists are here to help! If you didn’t see your answer here, please email us at [email protected]

You can order directly through our product catalog here. See our embroidery location and size options here.

ORDER TIMELINES

Can I special order something that is not on your website?

Yes, we can special order most products. Please email [email protected] with quantity and link to the item.

How fast can I get my order?

Art proofs are sent 2-3 days after the order is placed. After the proof is approved, the order will ship within 3 weeks. Please note, lead times can vary by brand and rush orders are available for an additional fee.

How can I track my order?

Orders will ship by ground; we will email you the tracking number once it’s shipped.

LOGO AND ART APPROVAL

We will always contact you for logo details after your order is placed.

I can't upload my logo on the website, how can I send my logo?

Please email your logo to [email protected] with order number in the subject line. We recommend doing this within 24 hours of placing your order, so we can get your proof to you within 2-3 days.

I don’t have a logo, what do I do?

At checkout under Custom Art type ‘NEED ART‘ on text box. We will contact you 2-3 days after order is placed and get logo details.

What format should I send for my logo?

You can only upload JPEG, PNG and PDF files to the website. Please do not send a picture or screen shot of the logo. We will contact you after the order is placed and ask for better file or AI file if applicable.

Can I add personalization to my logo?

Yes, you can add names or numbers to your logo for an additional fee.

Can I order multiple logo placements?

Yes!

Will I be contacted after I place my customized order?

Yes, you will receive a confirmation email of your order details. Then, we will send an art proof 2-3 days after receiving the logo. We will not start on the order until the art proof is approved.

Can I request changes to my art approval after placing my order?

Yes, art edits may have an additional charge depending on the complexity.

Can I get a physical sample of my item before ordering?

We can send a sample sew out on scrap material. We will charge shipping cost.

Can I get a price quote on specific products before ordering?

You’ll always see the total price including estimating shipping in your cart. For items not listed on the website, please email [email protected] with quantity and link to the items.

DESIGN FEES

Digitizing for Embroidery

$25 for a new digitized file
Type ‘Need Art’ in text box at checkout
The minimum order is 12 pieces for garments and 24 pieces for hats

Graphic design for Digital Print

$25 for a new design
Type ‘Need Art’ in text box at checkout
The minimum order is 24 pieces per design

MOQ and Returns

What are your minimum order quantities (MOQ)?

Embroidery is 12 pieces for garments/accessories and 24 pieces for hats per logo design.

Digital print is 24 pieces per logo design.

Can I return my order?

Unfortunately, we do not accept returns on items that have been decorated, except in cases of damaged or incorrect products. Once you receive your order, please check it for accuracy and quality as soon as possible. If there are issues, please contact [email protected] within 10 days of receipt of product.

FAQs