FAQs

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On your mark, get set, Let’s Go…..

Thanks for giving Common Threads the opportunity to work with you on your next project. Before we get going, there are a few things we would like to go over. We also have a few questions to make this process pleasant and efficient. Let’s get started.
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What are you looking for?

The first step is to determine what apparel best fits your needs. Are you looking for corporate casual wear? We have a wide selection of polos, pullovers, and casual-wear to choose from? Maybe you need t-shirts to promote an event. Common Threads can help you find the right color and style that fits your budget. If your organization needs something unique or specialized we can help source everything from backpacks to outerwear to medical scrubs and more.

Should we use embroidery or something else?

The second step is determining the best embellishment for your project. Common Threads does embroidery very well but sometimes that’s not the best solution. Screen printing, heat applied graphics, patches, and direct to garment printing are also excellent options depending on the apparel items you select. Our professional team will work with you to deliver the best decoration.

How do we get the design on to the apparel?

Now we’re ready to ask about artwork. Depending on the items you’ve selected and the embellishment type that works best we’ll need to get some artwork with your logo on it. We can work with *.JPEG, *.PNG, *.AI, *.EPS, *.TIF, *.BMP and *.DST files. We understand that not all companies have those files just sitting around so don’t worry if your artwork needs to be copied or if you want to work from a sketch. We have graphic artists at Common Threads that are ready to consult with you and make sure the final product looks just like you imagine.

Before we get started with you order, here’s a few more things to consider…

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Artwork Approval

Whether you provided the artwork or asked Common Threads to help, getting your artwork, including colors, size, and placement, it extremely important for a successful order. Please allow some additional time for stitch outs, mock ups, and additional questions to ensure we have everything correct before we begin production.

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Minimum Quantities

Because first time orders take additional effort, we must insist on a minimum order of 24 pieces for your initial project. These items can include different styles and colors but can’t mix embellishment types or combine headwear with shirts and jackets to achieve the minimum quantity.

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Payment

Depending on the complexity of your order, we may ask for an upfront fee of $75.00 to cover art creation as well as stitch outs or virtual mock-ups for print embellishment. If you decide to move forward with a production order, $50.00 will be applied to your order. Once your order is complete, we’ll invoice you with instructions on the available payment methods Common Threads accepts, including most major credit cards.

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Production Time

Common Threads allows for two to four weeks to complete an order depending on the items selected, embellishment type, and size of the order. This production time does not include any shipping transit time for organizations located outside our ability to deliver the order. (typically 25 – 30 miles from Spartanburg, SC)

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